King Casino Terms & Conditions

1. About these terms

These Terms & Conditions form a legal agreement between you and King Casino in relation to your use of the website and any services made available through it. References to King Casino, we, us or our mean the service identified by the King Casino brand. References to you or your mean the person accessing the website, opening an account or using any service.

By visiting the website, creating an account, depositing funds, placing a bet or playing a game, you agree to comply with these terms. If you do not agree, you must stop using the website and should not create an account. Other policies, including our Privacy Policy and Responsible Gambling information, may also apply to your use of the service and form part of the overall rules governing your account.

The service may not be available in every country, state or territory. You are responsible for checking whether online gambling is permitted where you are located and for complying with all laws that apply to you. King Casino does not invite you to use the service where doing so would be unlawful. We may restrict access to all or part of the service in a particular location without liability.

Changes to the terms

We may update these terms from time to time to reflect changes to the service, technology, applicable requirements or our business arrangements. The current version will be published on this page, with the relevant date shown where appropriate. You should review the terms regularly. If you continue to use the service after an update takes effect, that continued use will generally indicate your acceptance of the revised terms. If you do not accept a change, you must stop using the service.

Website information

We aim to keep website information accurate and current, but content may occasionally be incomplete, delayed or affected by technical issues. Game rules, results, odds, account information and transaction records shown in the service should be checked before you continue. Where there is an obvious error, we may correct the error and take reasonable steps to address any affected transaction in accordance with applicable requirements.

2. Eligibility and account responsibilities

You must be at least 18 years old and meet any other eligibility requirements that apply to you before opening or using an account. You must use the service only for yourself and not on behalf of another person. You must also be physically located in a place where your use of the relevant service is permitted.

• Provide information that is true, complete and up to date during registration and whenever we reasonably request an update.
• Keep your username, password, authentication information and other account credentials confidential.
• Notify us through an available support channel if you believe that your account has been accessed without permission.
• Use only payment methods that belong to you or that you are authorised to use.
• Maintain only one account unless we have expressly approved another arrangement.
• Use the account for lawful personal entertainment and not for commercial, fraudulent or unlawful purposes.

We may ask you to complete identity, age, location, source-of-funds or other verification checks before allowing access to certain features, processing a transaction or continuing to provide the service. You agree to provide information and documents that are reasonably required for these checks. Information must be clear, valid and consistent with your account details. We may restrict an account while verification is pending or if the information supplied cannot be satisfactorily confirmed.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the issue was not caused by your failure to protect your credentials. Do not share your account, permit another person to play through it or allow another person to use your payment method. We may refuse, suspend or close an account where we reasonably suspect misuse, inaccurate information, multiple accounts or a breach of these terms.

Account closure and restrictions

You may request closure of your account at any time using an available support channel. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, responsible gambling or suspected unlawful activity. We may suspend, limit or close an account where required by law, for security reasons, to protect the integrity of games, to manage risk or where these terms have been breached.

If an account is closed or restricted, you must not attempt to create or use another account to avoid that decision. We may take reasonable steps to identify related accounts and protect the service. Any remaining balance will be dealt with subject to verification, applicable requirements, outstanding transactions and any rights we may have under these terms.

3. Deposits, withdrawals and gameplay

Available payment methods, currencies and transaction features may vary. Before making a deposit, you should check the information displayed in your account. You must ensure that the payment method is valid, belongs to you or is used with proper authorisation, and has sufficient funds. A deposit may be delayed, declined, reversed or subject to additional checks by the payment provider or by King Casino.

You must not deposit funds for the purpose of money laundering, disguising the origin of funds, transferring money to another person or carrying out any other unlawful activity. We may request information about the source or intended use of funds and may delay or refuse a transaction where we consider that a legal, compliance, security or responsible gambling concern exists.

Withdrawal requests are subject to account verification, payment-provider rules, applicable requirements and any specific conditions shown in the service. We may return funds through an approved method and may require a withdrawal to be made to a payment method in your name. Processing times can vary because of verification, banking systems, weekends, public holidays and third-party providers. No particular processing time is guaranteed unless expressly stated for the relevant service.

You are responsible for checking your balance and transaction history and for notifying us promptly if you identify an error. If funds are credited to your account in error, you must not use them. We may correct the balance and recover the incorrectly credited amount. We may also set off amounts owed to us where permitted by law and these terms.

Games and results

Each game may have its own rules, instructions, betting options and conditions. You should read those details before playing. A bet or game entry is generally treated as accepted when it is recorded by our system, unless we notify you otherwise or an applicable rule requires a different outcome. Results recorded in our systems will generally determine the outcome, subject to correction of a clear technical or recording error.

You accept that gambling involves risk and that losses can occur. Past results, patterns, near misses, visual features or game outcomes do not predict future results. You must not treat gambling as a way to earn income, recover debts or solve financial problems. We do not guarantee that any game, feature or website will be continuously available or free from interruption.

Technical issues and prohibited conduct

• Do not use bots, automated software, scripts, scraping tools or other technology intended to interfere with the service or gain an unfair advantage.
• Do not exploit a fault, vulnerability, pricing error or game malfunction. Report suspected errors through an available support channel and stop using the affected feature.
• Do not attempt to bypass location controls, account limits, identity checks, security measures or responsible gambling settings.
• Do not engage in collusion, cheating, fraud, chargeback abuse, account sharing or any activity that may compromise the fairness or security of the service.
• Do not upload or transmit material that is unlawful, threatening, abusive, misleading, defamatory or harmful to the website or other users.

4. Promotions, responsible gambling and privacy

Promotions, bonuses, tournaments, rewards and other special offers may be subject to separate promotional terms. Those terms will explain relevant eligibility rules, time limits, qualifying activities, wagering or play requirements, contribution rules and any restrictions that apply. You should read the specific promotional terms before participating. If a promotional term conflicts with these general terms, the specific promotional term will apply to that promotion to the extent of the inconsistency.

We may withdraw, change or refuse a promotion where permitted, including where there has been an obvious error, misuse, suspected fraud, duplicate participation or a breach of the applicable promotional terms. A promotion is not an entitlement to continued offers. Rewards may be removed or an account may be restricted where participation has been obtained through prohibited or unfair conduct.

Responsible gambling

King Casino supports informed and responsible play. Gambling should be treated as entertainment, not as a source of income. Set a budget before you play, use only money you can afford to lose, take regular breaks and do not chase losses. Avoid gambling when affected by alcohol, drugs, stress or other circumstances that may affect your judgement.

• Use available account tools to set spending, deposit, time or access controls where those tools are offered.
• Request a temporary break or account exclusion if you need time away from gambling.
• Do not ask another person to open an account for you or use another person's account to avoid a restriction.
• Seek independent support if gambling is affecting your finances, relationships, work, study or wellbeing.
• Contact us through an available support channel if you have concerns about your gambling or need information about available controls.

Privacy and communications

We collect, use, store and disclose personal information in accordance with our Privacy Policy and applicable privacy requirements. This may include information needed to create and operate your account, process transactions, verify identity, protect the service, meet legal obligations and provide support. You should read the Privacy Policy to understand how information is handled.

By using the service, you agree that we may send service messages relating to your account, security, transactions, changes to terms and responsible gambling information. Where required, marketing communications will be handled in accordance with applicable requirements and available preferences. You can follow the instructions provided with a marketing message to manage those communications.

5. Intellectual property, liability and disputes

The website, including its design, text, graphics, logos, software, game content and other materials, is owned by or used with permission by King Casino or relevant third parties. You may use the website only for its intended personal purpose. You must not copy, reproduce, modify, distribute, publish, sell, reverse engineer or commercially exploit any part of the service unless you have written permission or the law permits you to do so.

To the extent permitted by law, King Casino is not responsible for loss caused by events outside our reasonable control, including telecommunications failure, internet interruption, device failure, malicious activity, payment-provider issues, software errors, power failure or changes in applicable requirements. We do not promise that the service will always be available, secure, accurate or suitable for every purpose.

Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer protection law. Subject to those non-excludable rights, you use the service at your own risk and remain responsible for your device, internet connection, account security and decisions about whether to gamble.

Complaints and disputes

If you have a question, transaction concern or complaint, please contact King Casino through an available support channel and provide enough information for us to identify the issue. This may include your account details, the relevant date, transaction or game reference, and a clear description of the concern. We may ask for further information before reviewing the matter. You should keep records of your communications and any relevant screenshots or documents.

We will review complaints in accordance with our applicable procedures and may take reasonable steps to investigate account records, payment information and game data. You must not attempt to resolve a dispute through abusive, threatening or unlawful conduct. If a matter cannot be resolved directly, you may have rights to use an external complaint or dispute-resolution process available under applicable law.

Governing law and interpretation

These terms are intended to operate consistently with applicable Australian laws and requirements. Any question about their interpretation, validity or enforcement will be dealt with under the laws and courts that have authority over the relevant matter, subject to any mandatory consumer rights or dispute-resolution rules that apply to you.

If a court or authorised body decides that a provision of these terms is invalid or unenforceable, that provision will be read down or removed to the minimum extent necessary. The remaining provisions will continue to apply. A failure or delay by us in enforcing a right does not mean that we have waived that right. These terms, together with the policies and specific conditions referred to in them, represent the agreement governing your use of the service.